Outage in RingCentral
A portion of RingCentral customers may experience failed SMS via a specific carrier
Resolved Minor
April 13, 2026 - Started 4 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
RingCentral experienced a 4.8-hour outage affecting outbound SMS messaging in the Americas region, where some customers encountered failed SMS messages via a specific carrier. The operations team investigated and restored SMS functionality, with messages sending normally again. Services were confirmed to be operating as expected and continued monitoring was implemented.
RingCentral Operations teams are investigating a possible issue with failed SMS messages, and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 04/13/2026 10:41AM
RingCentral Operations teams have confirmed services are operating as expected. We will continue to monitor the situation.
UPDATE
4 days ago - at 04/13/2026 06:59AM
RingCentral Operations teams are reporting SMS messages are now being sent as expected. If you are experiencing this issue, please contact customer care.
UPDATE
4 days ago - at 04/13/2026 06:01AM
RingCentral Operations teams are investigating a possible issue with failed SMS messages, and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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