Outage in RingCentral
A portion of Contact Center customers are experiencing possible stuck contacts and agent sessions.
Resolved Minor
May 07, 2026 - Started about 2 hours ago
- Lasted 34 minutes
Incident Report
Summary AI Generated
RingCentral Contact Center experienced an issue where contacts and agent sessions became stuck, affecting customers in the Americas region. The incident lasted 34 minutes before teams took corrective actions to restore services. Following resolution, teams reviewed failover safeguards and continued monitoring for service stability.
RingCentral Contact Center teams are currently investigating this issue. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 05/07/2026 02:11PM
RingCentral Contact Center teams have taken actions to restore services. Teams are currently reviewing failover safeguards and are monitoring for service stability. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 2 hours ago - at 05/07/2026 01:55PM
RingCentral Contact Center teams are currently investigating this issue. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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