Outage in RingCentral
A portion of Contact Center customers may be experiencing stuck contact and agent sessions.
Resolved Minor
May 04, 2026 - Started 1 day ago
- Lasted 5 minutes
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas region experienced stuck contact and agent sessions. The incident was classified as minor and lasted approximately 5 minutes. RingCentral's Contact Center teams investigated the issue, with affected customers advised to contact customer care for assistance.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 05/04/2026 11:11PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A portion of Contact Center customers may be unable to take inbound or make outbound calls - about 4 hours ago
A portion of Contact Center customers may experience calls not being delivered to agents - about 10 hours ago
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