Outage in RingCentral
A portion of customers may be experiencing delayed SMS messages when sending to a specific mobile carrier due to an underlying carrier issue.
Resolved Minor
April 30, 2026 - Started 6 days ago
- Lasted about 13 hours
Incident Report
Summary AI Generated
RingCentral customers experienced delayed SMS messages when sending to a specific mobile carrier due to an underlying carrier issue affecting outbound SMS services in the Americas region. The incident lasted 12.5 hours while the carrier investigated and worked to resolve the delivery delays. Customers experiencing the issue were directed to contact customer care for assistance during the outage period.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
6 days ago - at 05/01/2026 12:43AM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of May 1st or when a significant change in status occurs.
UPDATE
6 days ago - at 04/30/2026 08:51PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 days ago - at 04/30/2026 05:30PM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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