Outage in RingCentral
A portion of customers using a specific mobile carrier may be experiencing delivery issues with SMS messages due to an underlying carrier issue.
Minor
April 17, 2026 - Started about 5 hours ago
Incident Report
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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UPDATE
about 5 hours ago - at 04/18/2026 02:17AM
The underlying carrier is working with the affected mobile carrier to resolve the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of April 20th or when a significant change in status occurs.
UPDATE
about 5 hours ago - at 04/18/2026 01:59AM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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