Outage in RingCentral
A portion of Contact Center customers may experience delays or connection failures when routed to specific skills, causing longer queue times despite available agents.
Resolved Minor
April 17, 2026 - Started about 6 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced delays and connection failures when calls were routed to specific skills, resulting in longer queue times despite having available agents. The incident affected the Contact Center service for 48 minutes with a minor severity level. RingCentral teams investigated the issue and advised affected customers to contact customer care for assistance.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 6 hours ago - at 04/18/2026 01:03AM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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