Performance Degradation

The server will be manually recovered. However, additional actions will need to be taken before proceeding with the recovery.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The engineering teams are working to identify the next steps available to support their efforts in resolving the issue. The errors seen continue to decrease; however, additional remediation actions will be required.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Following the removal of the unhealthy server, the errors have been reduced. However, the issue persists. The team is continuing its investigation to determine what additional steps can be taken to restore services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The engineering team is still investigating the trigger of the issue. The team identified a particular server that is not handling requests correctly. This server has been removed from rotation, and initial validation is showing positive results following its removal.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Investigations are underway into servers that appear to be running at less than optimal performance, which may result in the impact customers are experiencing.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Additional teams have been engaged and are assisting with the investigation. The teams are working to determine the trigger of the issue and steps to mitigate the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 10:40 UTC, on October 8, 2024, the Salesforce Technology team began receiving alerts of a performance degradation impacting Core services. Customer workflows may not be functioning as expected as data cannot be queried/stored correctly. Users may also experience issues accessing Custom Big Objects, Chatbots, Login Forensics, and Field Audit Trail, may also be impacted.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.