Outage in Salesforce

Feature Disruption

Resolved Minor
October 01, 2025 - Started 21 days ago - Lasted about 4 hours

Incident Report

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce DB47 Salesforce DB7001 Salesforce DB7002 Salesforce DB7003 Salesforce DB7004 Salesforce DB7005 Salesforce DB7006 Salesforce DB7007 Salesforce DB7008 Salesforce DB7009 Salesforce DB7010 Salesforce DB7011 Salesforce DB7012 Salesforce DB7013 Salesforce DB7014 Salesforce DB7015 Salesforce DB7016 Salesforce DB7017 Salesforce DB7018 Salesforce DB7019 Salesforce DB7020 Salesforce DB7021 Salesforce DB7022 Salesforce DB7023 Salesforce DB7025 Salesforce DB7026 Salesforce DB7027 Salesforce DB7028 Salesforce DB7029 Salesforce DB703 Salesforce DB7030 Salesforce DB7031 Salesforce DB7033 Salesforce DB7034 Salesforce DB7035 Salesforce DB7036 Salesforce DB7037 Salesforce DB7038 Salesforce DB7039 Salesforce DB704 Salesforce DB7040 Salesforce DB7041 Salesforce DB7042 Salesforce DB7043 Salesforce DB7044 Salesforce DB7045 Salesforce DB7046 Salesforce DB7047 Salesforce DB7048 Salesforce DB7049 Salesforce DB705 Salesforce DB7050 Salesforce DB7052 Salesforce DB7053 Salesforce DB7054 Salesforce DB7055 Salesforce DB7056 Salesforce DB7058 Salesforce DB7059 Salesforce DB706 Salesforce DB7060 Salesforce DB7061 Salesforce DB7062 Salesforce DB7063 Salesforce DB7064 Salesforce DB7065 Salesforce DB7066 Salesforce DB7067 Salesforce DB7068 Salesforce DB7069 Salesforce DB707 Salesforce DB7070 Salesforce DB7071 Salesforce DB7073 Salesforce DB7074 Salesforce DB7075 Salesforce DB7076 Salesforce DB7077 Salesforce DB7078 Salesforce DB7079 Salesforce DB708 Salesforce DB7080 Salesforce DB7081 Salesforce DB7082 Salesforce DB7083 Salesforce DB7084 Salesforce DB7085 Salesforce DB7086 Salesforce DB7087 Salesforce DB7088 Salesforce DB7089 Salesforce DB709 Salesforce DB7090 Salesforce DB7091 Salesforce DB7092 Salesforce DB7093 Salesforce DB7094 Salesforce DB7095 Salesforce DB7096 Salesforce DB7097 Salesforce DB7098 Salesforce DB7099 Salesforce DB710 Salesforce DB7100 Salesforce DB7101 Salesforce DB7102 Salesforce DB7103 Salesforce DB7104 Salesforce DB7105 Salesforce DB7106 Salesforce DB7107 Salesforce DB7108 Salesforce DB7109 Salesforce DB711 Salesforce DB7110 Salesforce DB7111 Salesforce DB7112 Salesforce DB7113 Salesforce DB7114 Salesforce DB7115 Salesforce DB7116 Salesforce DB7117 Salesforce DB7118 Salesforce DB7119 Salesforce DB712 Salesforce DB7120 Salesforce DB7121 Salesforce DB7122 Salesforce DB7123 Salesforce DB7124 Salesforce DB7125 Salesforce DB7126 Salesforce DB7127 Salesforce DB7129 Salesforce DB713 Salesforce DB7130 Salesforce DB7131 Salesforce DB7132 Salesforce DB7133 Salesforce DB7134 Salesforce DB7135 Salesforce DB7137 Salesforce DB7138 Salesforce DB7139 Salesforce DB714 Salesforce DB7140 Salesforce DB7141 Salesforce DB7143 Salesforce DB7144 Salesforce DB7145 Salesforce DB7146 Salesforce DB7147 Salesforce DB7148 Salesforce DB7149 Salesforce DB715 Salesforce DB7150 Salesforce DB7151 Salesforce DB7152 Salesforce DB7154 Salesforce DB7155 Salesforce DB7156 Salesforce DB7158 Salesforce DB7159 Salesforce DB716 Salesforce DB7160 Salesforce DB7162 Salesforce DB7163 Salesforce DB7164 Salesforce DB7165 Salesforce DB7166 Salesforce DB7167 Salesforce DB7168 Salesforce DB7169 Salesforce DB717 Salesforce DB7170 Salesforce DB7171 Salesforce DB7172 Salesforce DB7173 Salesforce DB7174 Salesforce DB7175 Salesforce DB7176 Salesforce DB7177 Salesforce DB7178 Salesforce DB7179 Salesforce DB718 Salesforce DB719 Salesforce DB720 Salesforce DB721 Salesforce DB724 Salesforce DB725 Salesforce DB727 Salesforce DB728 Salesforce DB729 Salesforce DB730 Salesforce DB731 Salesforce DB732 Salesforce DB733 Salesforce DB734 Salesforce DB735 Salesforce DB736 Salesforce DB737 Salesforce DB738 Salesforce DB739 Salesforce DB740 Salesforce DB741 Salesforce DB742 Salesforce DB743 Salesforce DB744 Salesforce DB745 Salesforce DB746 Salesforce DB747 Salesforce DB748 Salesforce DB749 Salesforce DB750 Salesforce DB752 Salesforce DB753 Salesforce DB754 Salesforce DB755 Salesforce DB756 Salesforce DB757 Salesforce DB758 Salesforce DB759 Salesforce DB760 Salesforce DB762 Salesforce DB763 Salesforce DB764 Salesforce DB765 Salesforce DB766 Salesforce DB767 Salesforce DB770 Salesforce DB771 Salesforce DB772 Salesforce DB773 Salesforce DB774 Salesforce DB775 Salesforce DB776 Salesforce DB777 Salesforce DB778 Salesforce DB779 Salesforce DB780 Salesforce DB781 Salesforce DB782 Salesforce DB784 Salesforce DB785 Salesforce DB786 Salesforce DB787 Salesforce DB788 Salesforce DB790 Salesforce DB791 Salesforce DB792 Salesforce DB793 Salesforce DB794 Salesforce DB795 Salesforce DB797 Salesforce DB798 Salesforce DB799 Salesforce DB6005 Salesforce DB6030 Salesforce DB605 Salesforce DB608 Salesforce DB618 Salesforce DB628 Salesforce DB636 Salesforce DB658 Salesforce DB664 Salesforce DB667 Salesforce DB668 Salesforce DB689 Salesforce DB695

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Latest Updates ( sorted recent to last )
UPDATE 21 days ago - at 10/01/2025 10:21PM

After monitoring performance and completing health checks, the team has confirmed that services have been restored as of 22:05 UTC on Stack 7, following a rollback. The rollback is still in progress for Stack 6.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 21 days ago - at 10/01/2025 09:47PM

Initial results are positive after the third-party service provider took corrective action to resolve the issue. Some customers are starting to see images resolve. The changes are still being rolled back, and it is estimated to take 60 to 90 minutes.

We will provide an update in 90 minutes or sooner if additional information becomes available.

STARTTIMEREVISION 21 days ago - at 10/01/2025 09:38PM

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

IMPACTRADIUSINCREASE 21 days ago - at 10/01/2025 09:30PM

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

UPDATE 21 days ago - at 10/01/2025 08:40PM

The third-party service provider is taking corrective action to resolve the issue, which is estimated to take up to 60 minutes.

We will provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 21 days ago - at 10/01/2025 08:29PM

We are continuing to work actively with the third-party service provider to resolve the issue.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 21 days ago - at 10/01/2025 07:54PM

The third-party service provider has encountered errors when rolling back a change. We are continuing to work actively with the provider to resolve the issue.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 21 days ago - at 10/01/2025 07:13PM

Upon further investigation, we have determined that the change included an update to a third-party feature, which is leading to the broken images. We are actively working with the third-party service provider to resolve the issue.

We will provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 21 days ago - at 10/01/2025 06:47PM

We are investigating a feature disruption impacting a subset of customers on stack 7, where customers are experiencing issues loading images in emails and other assets.

We have identified a recent change and are investigating further to determine the trigger for this issue.

We also determined that the start time of impact is different from what we initially understood, and have now revised the start time of the Trust post.

We will provide an update in 30 minutes or sooner if additional information becomes available.

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