Outage in Salesforce

Performance Degradation

Resolved Minor
January 14, 2025 - Started about 16 hours ago - Lasted 31 minutes

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD140 Salesforce POD141 Salesforce POD146 Salesforce POD147 Salesforce POD148 Salesforce POD149 Salesforce POD154 Salesforce POD155 Salesforce POD158 Salesforce POD159 Salesforce POD166 Salesforce POD167 Salesforce POD172 Salesforce POD173 Salesforce POD174 Salesforce POD175 Salesforce POD184 Salesforce POD185 Salesforce POD188 Salesforce POD189 Salesforce POD216 Salesforce POD217 Salesforce POD219 Salesforce POD221 Salesforce POD226 Salesforce POD227 Salesforce POD228 Salesforce POD229 Salesforce POD234 Salesforce POD235 Salesforce POD240 Salesforce POD241 Salesforce POD244 Salesforce POD245 Salesforce POD248 Salesforce POD249 Salesforce POD253 Salesforce POD256 Salesforce POD257 Salesforce POD258 Salesforce POD259 Salesforce POD262 Salesforce POD263 Salesforce POD266 Salesforce POD267 Salesforce POD270 Salesforce POD271 Salesforce POD274 Salesforce POD275 Salesforce POD284 Salesforce POD285 Salesforce POD296 Salesforce POD297 Salesforce POD304 Salesforce POD305 Salesforce POD306 Salesforce POD307 Salesforce POD310 Salesforce POD311
Latest Updates ( sorted recent to last )
UPDATE about 16 hours ago - at 01/14/2025 02:16PM

On January 14, 2024, at approximately 01:30 UTC, Commerce Cloud began experiencing degraded performance. The Salesforce Technology team became aware of this impact at approximately 13:23 UTC when several customer cases highlighted issues.

Customers leveraging Commerce Order Search APIs may experience performance issues. The exact impact depends on the implementation of APIs and includes but is not limited to the degraded performance of job activity, Storefront activity, and order processing.

We’ve identified a recent release as the potential trigger and are exploring options to remediate the impact. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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