Feature Disruption

We are continuing to triage and explore multiple potential resolution paths to address the issue regarding a subset of Marketing Starter orgs not having the Starter features in their Marketing Tab. Due to the nature of the incident, this process may take some time to complete.

We'll provide further updates as soon as more information becomes available throughout this extended investigation phase.

The previously identified mitigation strategy proved unsuccessful in fully resolving the issue. We are continuing to refine that strategy and explore alternative mitigation strategies to alleviate the impact on customers as quickly as possible. We expect the validation and implementation of a permanent solution for this issue to be complete by early November.

We’ll provide another update as additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

On October 15, 2024, at 18:47 UTC, the Salesforce Technology team became aware of an issue regarding data cloud tenants being mistakenly deleted from a subset of Marketing Starter orgs, leading to affected customers not having the Starter features in their Marketing Tab.

The team has developed a mitigation strategy that is actively being tested in a staging environment. Completing the testing and implementing the solution is expected to take several days.

We’ll provide another update as additional information becomes available.