Outage in Salesforce

Third-Party Vendor Feature Disruption Impacting Multiple Clouds

Resolved Minor
December 11, 2024 - Started about 9 hours ago - Lasted about 5 hours

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Outage Details

On December 11, 2024, at 17:55 UTC the Salesforce Technology team noted a service disruption with a third-party vendor impacting Data Cloud, Marketing Cloud Ad-Studio (formerly known as Marketing Cloud Advertising), Marketing Cloud Intelligence, Marketing Cloud Engagement, Service Cloud, and Commerce Cloud. Impact: During this time, users will see error messages or failures for features that connect to some third-party services. We’ll provide another update as additional information becomes available.
Components affected
Salesforce CS253
Latest Updates ( sorted recent to last )
UPDATE about 6 hours ago - at 12/11/2024 08:42PM

After further analysis, it was determined that the issue does not impact Commerce Cloud. It was also determined that the issue is impacting Unified Messaging.

We’ll provide another update as additional information becomes available.

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