Feature Degradation to Commerce Cloud Proactive Monitoring

Issue: Beginning on February 4, 2025, the Commerce Cloud Proactive Monitoring Service began experiencing a feature degradation. The team identified a fix that will be implemented on the next General Availability release date. Impact: The Commerce Cloud Proactive Monitoring service is unable to proactively send a subset of Smart Alerts. This issue does not impact the performance of or access to Commerce Cloud or directly impact Storefronts. For additional information, contact your Customer Success Manager. Next Update: Check the status page for updates. An update will be posted to the incident thread when additional information becomes available.