Outage in Salesforce

Performance Degradation

Resolved Minor
July 25, 2025 - Started about 20 hours ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce GBR82
Latest Updates ( sorted recent to last )
UPDATE about 19 hours ago - at 07/25/2025 12:15PM

We have seen errors reduce in our metrics following the completion of the instance restart. We are continuing to monitor the recovery of the service.

We’ll provide an update at 12:45 UTC or sooner if additional information becomes available.

UPDATE about 19 hours ago - at 07/25/2025 11:57AM

As part of efforts to restore services, we are restarting the impacted instance. We'll validate whether this is successful in bringing the service out of impact.

We’ll provide an update at 12:25 UTC or sooner if additional information becomes available.

UPDATE about 20 hours ago - at 07/25/2025 11:45AM

We are investigating a performance degradation where customers are experiencing issues on record pages. The tabs in the header of the record pages are unavailable and unresponsive, impacting customers' ability to make changes to record pages. We have engaged additional teams to investigate the issue.

We’ll provide an update at 12:15 UTC or sooner if additional information becomes available.

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