Incident Report
There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce ARE2S Salesforce ARE4S Salesforce AUS14S Salesforce AUS16S Salesforce AUS18S Salesforce AUS20S Salesforce AUS22S Salesforce AUS24S Salesforce AUS26S Salesforce AUS28S Salesforce AUS2S Salesforce AUS36S Salesforce AUS38S Salesforce AUS4S Salesforce AUS6S Salesforce AUS80S Salesforce BRA2S Salesforce BRA4S Salesforce BRA54S Salesforce BRA6S Salesforce BRA8S Salesforce CAN20S Salesforce CAN2S Salesforce CAN4S Salesforce CAN6S Salesforce CAN70S Salesforce CAN86S Salesforce CAN8S Salesforce CHE26S Salesforce CHE2S Salesforce CHE4S Salesforce CS236 Salesforce CS237 Salesforce CS238 Salesforce CS239 Salesforce CS240 Salesforce CS241 Salesforce CS242 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS246 Salesforce CS247 Salesforce CS248 Salesforce CS249 Salesforce CS250 Salesforce CS251 Salesforce CS252 Salesforce CS253 Salesforce CS254 Salesforce CS255 Salesforce CS256 Salesforce CS257 Salesforce CS258 Salesforce CS259 Salesforce CS260 Salesforce CS261 Salesforce CS262 Salesforce CS263 Salesforce CS264 Salesforce CS265 Salesforce CS266 Salesforce CS267 Salesforce CS268 Salesforce CS269 Salesforce CS270 Salesforce CS271 Salesforce CS272 Salesforce CS273 Salesforce CS274 Salesforce CS275 Salesforce CS276 Salesforce CS277 Salesforce CS278 Salesforce CS279 Salesforce CS280 Salesforce CS281 Salesforce CS282 Salesforce CS283 Salesforce CS290 Salesforce CS291 Salesforce CS293 Salesforce CS294 Salesforce CS295 Salesforce CS310 Salesforce CS311 Salesforce CS312 Salesforce CS313 Salesforce CS314 Salesforce CS315 Salesforce CS321 Salesforce CS338 Salesforce CS341 Salesforce CS342 Salesforce CS343 Salesforce CS344 Salesforce DEU104S Salesforce DEU10S Salesforce DEU114S Salesforce DEU116S Salesforce DEU12S Salesforce DEU14S Salesforce DEU16S Salesforce DEU20S Salesforce DEU2S Salesforce DEU48S Salesforce DEU4S Salesforce DEU50S Salesforce DEU62S Salesforce DEU6S Salesforce DEU8S Salesforce EU51 Salesforce FRA12S Salesforce FRA24S Salesforce FRA2S Salesforce FRA4S Salesforce FRA6S Salesforce FRA8S Salesforce FRA96S Salesforce FRA98S Salesforce GBR106S Salesforce GBR108S Salesforce GBR110S Salesforce GBR2S Salesforce GBR40S Salesforce GBR42S Salesforce GBR44S Salesforce GBR46 Salesforce GBR4S Salesforce GBR60S Salesforce GBR62S Salesforce GBR90S Salesforce GBR92S Salesforce IDN2S Salesforce IDN4S Salesforce IND12S Salesforce IND16S Salesforce IND18S Salesforce IND20S Salesforce IND22S Salesforce IND24S Salesforce IND26S Salesforce IND28S Salesforce IND2S Salesforce IND3S Salesforce IND4S Salesforce IND54S Salesforce IND6S Salesforce IND8S Salesforce ISR2S Salesforce ISR4S Salesforce ITA22S Salesforce ITA2S Salesforce ITA32S Salesforce ITA4S Salesforce JPN10S Salesforce JPN12S Salesforce JPN18S Salesforce JPN20S Salesforce JPN22S Salesforce JPN28S Salesforce JPN2S Salesforce JPN4S Salesforce JPN6S Salesforce JPN8S Salesforce KOR2S Salesforce USA22S Salesforce USA28S Salesforce USA30S Salesforce USA432S Salesforce USA434S Salesforce USA446S Salesforce USA448S Salesforce USA534S Salesforce USA540S Salesforce USA542S Salesforce USA750S Salesforce USA804S Salesforce USA80S Salesforce KOR4S Salesforce SGP2S Salesforce SGP4S Salesforce SGP6S Salesforce SGP8S Salesforce SWE120S Salesforce SWE28S Salesforce SWE2S Salesforce SWE2S Salesforce SWE30S Salesforce SWE44S Salesforce SWE4S Salesforce SWE4S Salesforce SWE60S Salesforce SWE6S Salesforce SWE88S Salesforce SWE90S Salesforce SWE92S Salesforce SWE94S Salesforce SWE96S Salesforce USA194S Salesforce USA202S Salesforce USA20S Salesforce USA222S Salesforce USA224S Salesforce USA240S Salesforce USA242S Salesforce USA244S Salesforce USA246S Salesforce USA248S Salesforce USA250S Salesforce USA252S Salesforce USA254S Salesforce USA256S Salesforce USA258S Salesforce USA260S Salesforce USA262S Salesforce USA268S Salesforce USA270S Salesforce USA2S Salesforce USA32S Salesforce USA366S Salesforce USA3S Salesforce USA488S Salesforce USA490S Salesforce USA60S Salesforce USA62S Salesforce USA654S Salesforce USA656S Salesforce USA658S Salesforce USA660S Salesforce USA662S Salesforce USA664S Salesforce USA666S Salesforce USA668S Salesforce USA670S Salesforce USA672S Salesforce USA710S Salesforce USA712S Salesforce USA752S Salesforce USA754S Salesforce USA756S Salesforce USA758S Salesforce USA760S Salesforce USA762S Salesforce USA764S Salesforce USA766S Salesforce USA768S Salesforce USA770S Salesforce USA772S Salesforce USA774S Salesforce USA786S Salesforce USA792S Salesforce USA836S Salesforce USA870S Salesforce USA872S Salesforce USA874S Salesforce USA880S Salesforce USA882S Salesforce USA884S Salesforce USA886S Salesforce USA888S Salesforce USA890S Salesforce USA892S Salesforce USA894S Salesforce USA896S Salesforce USA898S Salesforce USA8S Salesforce USA9004S Salesforce USA9006S Salesforce USA900S Salesforce USA9010S Salesforce USA9012S Salesforce USA9016S Salesforce USA9018S Salesforce USA902S Salesforce USA916S Salesforce USA9404S Salesforce USA9406S Salesforce 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Latest Updates ( sorted recent to last )
UPDATE
about 1 hour ago - at 10/23/2025 07:50AM
The rollback is in its final stage and continues to progress smoothly. Once it’s complete, we’ll validate and verify the environment to confirm everything is functioning as expected. We’ll share an update once the rollback is complete.
UPDATE
about 3 hours ago - at 10/23/2025 06:05AM
Further investigation confirms that the incident commenced at 22:00 UTC on 22 October 2025. This supersedes the previously communicated start time and is now updated.
UPDATE
about 4 hours ago - at 10/23/2025 04:47AM
We are actively monitoring the rollback progress. Customers may continue to encounter sandbox copy failures until the rollback completes on their specific instance. Normal operations will resume once the rollback is complete across instances. We’ll provide an update when service is fully restored.
UPDATE
about 5 hours ago - at 10/23/2025 04:15AM
We have completed validation testing in the lower environment and confirmed that rollback procedures successfully restore normal sandbox operations. We are now implementing rollback procedures across affected sandbox instances. Customers may continue to experience failures when attempting sandbox copy operations until the rollback is complete for their specific instances. We'll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 5 hours ago - at 10/23/2025 03:44AM
At 01:47 UTC on October 23, 2025, a performance degradation began affecting Salesforce sandbox copy functionality following the deployment of patch Winter '26 Patch 9. Customers attempting to initiate sandbox copies may experience failures or stuck operations. We have identified the root cause, halted the patch rollout, and are implementing a rollback to restore normal sandbox operations.
We'll provide an update in 60 minutes or sooner if additional information becomes available.
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