Outage in Scaleway

[DC2 - IPFO] - Emergency maintenance of Dedibox router in DC2 S101

Resolved Minor
February 25, 2025 - Started 15 days ago - Lasted 7 days
Official incident page

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Outage Details

An issue with a Dedibox router located in S101 have been discovered and is currently preventing any updates on IPFO for the following racks in DC2 : - s101 n13 to s101 n18 - s101 g20 to s101 g37 - s101 h20 to s101 h22
Components affected
Scaleway DC2 Scaleway Dedibox
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/04/2025 03:58PM

This incident has been resolved.

MONITORING 13 days ago - at 02/27/2025 08:02AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 02/27/2025 06:58AM

The on-site intervention made it possible to have the Last chassis finally UP in DC2 : s101-h22-5.dc2

We are continuing to carry out all the necessary checks to return to operational condition.
The situation is improving.
Thank you for your understanding.

IDENTIFIED 13 days ago - at 02/27/2025 06:38AM

Operation is done on dedibox router in DC2 S101, downtime was 20 minutes. However 1 chassis is currently down following the reboot. An intervention by a technician is in progress to carry out all the checks.

IDENTIFIED 15 days ago - at 02/25/2025 03:09PM

Our network team will need to perform an emergency maintenance on this router the 27/02/2025 from 04:00AM UTC time to 06:00AM UTC.

You will experience a loss of public connectivity to your node during the maintenance window.
Feel free to reach us if you need further assistance

Thank you for your understanding.

INVESTIGATING 15 days ago - at 02/25/2025 02:46PM

An issue with a Dedibox router located in S101 have been discovered and is currently preventing any updates on IPFO for the following racks in DC2 :
- s101 n13 to s101 n18
- s101 g20 to s101 g37
- s101 h20 to s101 h22

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