Outage in Secomea

Prime Sync

Resolved Minor
November 20, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 01:57PM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 11/20/2024 12:36PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/20/2024 11:34AM

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.

Latest Secomea outages

Prime Sync issues - about 1 month ago
Secomea Prime down - about 1 month ago

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