New Mobile App Version Issues

We are now moving this incident to resolved. Support and Engineering teams will continue monitor the situation closely.

If you have any further issues, please contact support at https://support.secureauth.com. An RCA will be provided shortly.

Version 25.1.18 of the Authenticate App has been released. Impacted users must update to this version to restore their accounts.
If this does not resolve your issue or if you have additional questions, please report the issue at https://support.secureauth.com.
An RCA for this incident will be provided once our internal investigation is complete.

Status Update:

1. We attempted to revert to the previous version as an initial interim mitigation to restore functionality to impacted users as quickly as possible. Upon revert efforts, it was determined that this option is not viable due to technical complications brought on by the update.

2. The team has now shifted focus to provide patch for the Authenticate app. Our development teams are actively working to provide the release of the hotfix as soon as possible. We will continue to provide updates to you as we receive more information.

We are continuing to work on a fix for this issue.

We've submitted a rolled back version of the mobile application to Apple. We are awaiting Apple's review and approval.
We will update the status once available in the App Store.

We've been alerted to an issue with the new release of our Authenticate application. We believe this issue is for iOS only. Android devices do not seem to be impacted at this time.

We are rolling back our versioning. Until further notice, don't update the to new version of Authenticate application, 25.0.18.

If you are affected by this, other MFA methods (eg. SMS, Voice) outside of the mobile app remain operational.