Delay in Outbound Transactional Email Delivery

We are currently experiencing latency issues with emails sent via the Transactional platform.

As a result, there will be delays in receiving Transactional emails from all sources, including API, SMTP, Automation, etc.

Currently, the delay in Transactional emails is up to 10 minutes.

Teams are actively working together to identify the root cause and mitigate the latency.

We apologise for the inconvenience caused.

In addition to transactional email delays, we are also experiencing issues with Webhooks.

The team is actively working to minimise the impact and will keep you informed as more information becomes available.

We regret the inconvenience and are working to resolve the issue promptly.

We are also observing delays in the automation logs.

Please note, there is no disruption in the execution of the workflow. All steps are functioning as expected, only the record of steps in the Automation logs will be delayed.

We appreciate your patience and apologise for any inconvenience caused.

The impact has been mitigated, and transactional emails are now being processed.

Webhooks should be received as soon as they become available on the front end.

That said, there is still a delay with the automation logs, as mentioned earlier. Our team is actively working on resolving this.

Rest assured, there is no loss of events or emails on our side.

Thank you for your patience as we work to resolve the issue on our side.

Our team is actively working to fully resolve the issue.

While the Transactional emails and Webhooks are functioning as expected, we are still experiencing latency with the automation logs.

We will continue to keep you updated on our progress.

We are actively processing the Automation logs on our end.

While this may take some time, we will provide an update as soon as the logs are fully processed.

The logs are being processed progressively, and it will take some time to process all the requests.

We will keep you posted on the progress of the logs.

It has taken longer time than usual, but please be assured that our team is actively working to resolve the issue.

Most of the automation logs have been processed, and we are continuing to monitor and actively process the remaining logs.

While the processing is taking longer than usual, please rest assured that our teams are fully engaged and actively monitoring the situation.

We regret any inconvenience this may have caused.