Outage in Sigma Computing

Sigma organizations hosted on AWS US are not loading

Resolved Major
November 08, 2023 - Started about 1 year ago
Official incident page

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Outage Details

We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused. Impacted Cloud Regions & Services: Sigma users hosted on AWS US User Experience: Attempting to load Sigma app shows a loading screen Incident Start Time: Approximately 20:39 UTC November 08, 2023
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/08/2023 09:54PM

The mitigation measures have proven effective, and the issue is resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in coming days.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US

User Experience: Users will be able to load the Sigma app successfully

Incident Start Time: Approximately 20:39 UTC November 08, 2023

Incident End Time: Approximately 20:57 UTC November 08, 2023

MONITORING about 1 year ago - at 11/08/2023 09:13PM

Our engineers have implemented mitigation measures to circumvent the issue and we are monitoring their effect closely.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US

User Experience: Users will be able to load the Sigma app successfully

Incident Start Time: Approximately 20:39 UTC November 08, 2023

Incident End Time: Approximately 20:57 UTC November 08, 2023

INVESTIGATING about 1 year ago - at 11/08/2023 08:53PM

We are investigating an issue in our infrastructure causing Sigma organizations hosted on AWS US to be in a loading state. We are treating this as our highest priority. Our apologies for any inconvenience caused.

Impacted Cloud Regions & Services: Sigma users hosted on AWS US

User Experience: Attempting to load Sigma app shows a loading screen

Incident Start Time: Approximately 20:39 UTC November 08, 2023

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