Degraded performance on PDF Exports

We have identified that PDF export failures were impacting a small percentage of our users. We applied mitigation steps and our monitoring indicates that this issue has been resolved. We will perform a root cause analysis (RCA) and publish our findings in a postmortem note to the Sigma Community site in the coming days.

Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports

User Experience: We expect impacted users' scheduled exports to succeed without the errors seen previously

Incident Start Time: Approximately 13:00 UTC on 2025-12-11

Incident End Time: Approximately 17:50 UTC on 2025-12-11

We are continuing to investigate the issue at the highest priority.

We will provide updates on this page when we have pertinent status updates.

We have received reports of errors causing PDF exports to fail.
We are investigating the issue at the highest priority.

Our preliminary investigations indicate the following:
Impacted Cloud Regions & Services: AWS US and GCP US regions, PDF Exports
User Experience: Timeout errors causing PDF export failures
Incident Start Time: Approximately 13:00 UTC on 2025-12-11

We will provide updates on this page when we have pertinent status updates.