Outage in signageOS

Temporary delay in devices processing due to system patch

Resolved Minor
August 17, 2023 - Started over 1 year ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
signageOS Platform signageOS Box
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/18/2023 04:43AM

This incident has been resolved.

MONITORING over 1 year ago - at 08/17/2023 06:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 08/17/2023 04:55PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 08/17/2023 02:06PM

The issue is being fixed.

There is no effect on existing devices, all devices are playing content and performing as usual.

New device provisioning is delayed in some regions and status reporting in Box shows devices in "yellow" pending state.

INVESTIGATING over 1 year ago - at 08/17/2023 12:31PM

We are currently investigating this issue.

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