Outage in SignalPath
Service Provider Outage
Resolved Major
November 25, 2020 - Started almost 5 years ago
Official incident page
Official incident page
Incident Report
We have identified an issue with our infrastructure service provider which could negatively impact data integrity for newly entered data. To prevent any potential data integrity issues we are proactively disabling access to TrialPath and Insights. We are actively engaged in the service provider outage and will re-enable access to the application as soon as the outage is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 5 years ago - at 11/25/2020 11:58PM
Data restoration has completed after the failover. The access to the SignalPath Application Suite has been re-enabled. TrialPath and Insights are fully available.
MONITORING
almost 5 years ago - at 11/25/2020 08:48PM
The data restoration after failover is still in progress. Once the restoration has completed we will re-enable access to the SignalPath Application Suite.
MONITORING
almost 5 years ago - at 11/25/2020 06:59PM
The data restoration after failover is still in progress. Once the restoration has completed we will re-enable access to the SignalPath Application Suite.
MONITORING
almost 5 years ago - at 11/25/2020 05:57PM
The data restoration after failover is still in progress. Once the restoration has completed we will re-enable access to the SignalPath Application Suite.
MONITORING
almost 5 years ago - at 11/25/2020 05:44PM
Our provider is still experiencing outages. We continue to work on restoring any data that may have been affected by the outage.
MONITORING
almost 5 years ago - at 11/25/2020 04:41PM
We have failed over the production application to another region within our infrastructure provider to work around the provider outage. Once we have restored the data that was impacted by the outage this morning we will restore access to the application.
MONITORING
almost 5 years ago - at 11/25/2020 03:49PM
The infrastructure service provider outage is still ongoing. We are preparing to move part or all of the application to a different region within our infrastructure service provider. Once this failover has been validated we will be able to re-enable access to the SignalPath application suite.
MONITORING
almost 5 years ago - at 11/25/2020 03:08PM
Current status:
- Our infrastructure service provider has confirmed the outage.
- Access to the SignalPath Application Suite is currently completely disabled.
- We have an active support ticket opened with our infrastructure service provider.
- We are investigating moving part or all of the application to a different region within our infrastructure service provider.
MONITORING
almost 5 years ago - at 11/25/2020 02:41PM
We have identified an issue with our infrastructure service provider which could negatively impact data integrity for newly entered data. To prevent any potential data integrity issues we are proactively disabling access to TrialPath and Insights. We are actively engaged in the service provider outage and will re-enable access to the application as soon as the outage is resolved.
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