Dropping PDP success rate

We are pleased to report that success rates have returned to pre-incident levels. Based on this data, we are closing the ticket related to this issue for now.

Our engineers will continue to monitor the network to ensure stability and detect any potential anomalies. Additionally, a detailed post-mortem report outlining the root cause will be made available early this week.

Thank you for your patience and for working with us through this process. If you have any further questions or concerns, please don’t hesitate to reach out.

A fix has been successfully implemented, and we are observing a significant improvement in the connection success rate. While connectivity is largely restored, our teams continue to closely monitor the network performance to ensure stability and address any residual issues.

We appreciate your patience and will provide another update if further information becomes available or if additional action is required. Please don’t hesitate to reach out if you encounter any lingering issues.

We identified delays in devices connecting to the network, caused by issues with the primary IMSIs on card that start with 89103. During this time, devices attempting to connect may experience delays.

Our engineering team is actively collaborating with the affected network provider to resolve the issue as quickly as possible.

We will share another update within 2 hours or sooner if there are any significant developments. Thank you for your patience and understanding.

We are investigating an issue affecting SIM cards with ICCIDs starting with the prefix 89103. The incident involves connectivity disruptions or irregular functionality specific to these cards. Our technical team is actively working to identify and resolve the root cause. Further updates will follow as progress is made.