Outage in Simbase

Impact due to planned maintenace

Resolved Major

December 05, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

The scheduled maintenance window of on of our upstream partners has a bigger impact then expected, and we see an increase in failed location updates. This only affect SIM cards with ICCIDs beginning with 89103. Services are expected to be restored by 11:00 UTC. We are closely monitoring the situation and will provide updates as necessary. Please note that SIM cards with ICCIDs outside of the specified range are unaffected. If you have any questions or concerns, feel free to reach out to our support team. Thank you for your understanding,

Components affected

Simbase Cloud Connect Simbase IPSec Simbase LTE (4G) Simbase Public IP

Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 12/05/2024 12:05PM

The maintenance is finished, and all services are now restored. We want to apologize for the inconvenience causes

MONITORING 17 days ago - at 12/05/2024 10:05AM

The scheduled maintenance window of on of our upstream partners has a bigger impact then expected, and we see an increase in failed location updates. This only affect SIM cards with ICCIDs beginning with 89103.

Services are expected to be restored by 11:00 UTC.

We are closely monitoring the situation and will provide updates as necessary. Please note that SIM cards with ICCIDs outside of the specified range are unaffected.

If you have any questions or concerns, feel free to reach out to our support team.

Thank you for your understanding,

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