Outage in Sinch

Service degradation - Analytics on customer dashboard

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted 2 days
Official incident page

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Outage Details

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard, Dashboard.sinch.com. Incident start time: 2024-11-29 08:00 UTC Impact: Customers may experience incorrect results or missing data when performing searches with our message search and Analytics tools on dashboard.sinch.com Our engineers are working to restore service as soon as possible. We appreciate your patience and apologize for any inconvenience during this period. Please contact support@sinch.com should you require further information or assistance.
Components affected
Sinch Analytics
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 12/01/2024 01:37PM

This incident has been resolved.

Incident Start Time: 2024-11-29 08:00 UTC
Incident End Time: 2024-12-01 02:20 UTC

INVESTIGATING 21 days ago - at 12/01/2024 07:05AM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 11/30/2024 06:13AM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 11/29/2024 09:10PM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 11/29/2024 04:43PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 11/29/2024 02:09PM

We are continuing to investigate this issue.

INVESTIGATING 23 days ago - at 11/29/2024 12:32PM

We are writing to inform you that we are currently facing a service degradation for Analytics on the customer dashboard, Dashboard.sinch.com.

Incident start time: 2024-11-29 08:00 UTC

Impact: Customers may experience incorrect results or missing data when performing searches with our message search and Analytics tools on dashboard.sinch.com

Our engineers are working to restore service as soon as possible.

We appreciate your patience and apologize for any inconvenience during this period.
Please contact support@sinch.com should you require further information or assistance.

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