DI SMS 365 | Operator Services | Customer Support - Ticketing System down

Dear Clients,

This issue has been resolved .

Start Date and Time(GMT): 16 April 2025 15:30 GMT
Start Date and Time(GMT): 16 April 2025 18:30 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Dear Client,

Incident Start Date and Time (GMT):: 16 April 2025 15:30 GMT

We are currently experiencing intermittent issues with the Jira Data Center, causing the service to go up and down. Our team is actively working on resolving the issue in collaboration with our vendor.
We’ll keep you updated as we learn more and appreciate your patience in the meantime

Impact: Responses or acknowledgments may not be received or get delayed.

We are investigating and will update you as soon there is more information available. Customers are recommended to reach Sinch Interconnect P2P Support via email at DI Operator Services NOC and via Hotline +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)