Outage in Socialbakers

Instagram Mentions Outage

Resolved Minor
October 30, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing a disruption in data ingestion for Instagram mentions due to an outage on Meta's API. Currently only ~10% of the Instagram mentions are received. This issue impacts the Community and Care products directly where comment mentions on Instagram posts and media tags are impacted. We are actively working with Meta support to investigate and resolve the issue. Updates will follow as more information becomes available.
Components affected
Socialbakers Community
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 05:59PM

Meta's disruption has been resolved and mentions are being received at a normal rate.

We will continue to monitor the situation alongside Meta.

INVESTIGATING about 2 months ago - at 10/30/2024 10:04AM

We are currently experiencing a disruption in data ingestion for Instagram mentions due to an outage on Meta's API. Currently only ~10% of the Instagram mentions are received. This issue impacts the Community and Care products directly where comment mentions on Instagram posts and media tags are impacted.

We are actively working with Meta support to investigate and resolve the issue. Updates will follow as more information becomes available.

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