Degraded Performance: Square Terminal and Square Register Network Connection

Thanks for bearing with us while our engineering team is looking into this issue.
If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*

Square Terminal: https://squ.re/3E8mnO2
Square Register: https://squ.re/3FRwdVR

If the troubleshooting steps don't resolve it, please contact our Customer Support team here https://squareup.com/help/contact and our engineers will look into your device settings and logs.

Our Engineering team is continuing to investigate the issues impacting network connectivity on the Square Terminal and the Square Register.

If you are currently experiencing this issue on your device, please do not update your device software. We ask that you instead reach out to our Support Team directly to troubleshoot this further.

We’ll be back to update you with more information as it comes in.

We are receiving confirmed reports of network connectivity issues for the Square Terminal and Square Register. We are working closely with our Engineering teams to determine a cause and deploy a fix, and recommend from refraining from updating your software at this time.

We will be back soon with another update.