Outage in Stripe

Disruption to phone and chat support channels

Resolved Major
April 17, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

Starting at 20:16 UTC, we identified an issue with engaging Stripe's support teams by phone or Chat. Other support methods are not affected. We’re continuing to investigate the issue and will post updates soon.
Components affected
Stripe core components
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 04/17/2025 11:47PM

Between 20:16–23:04 UTC, we experienced an issue with engaging Stripe's support teams by phone or chat. During the time of this issue, no other methods to engage Stripe support were affected. This is now resolved.

INVESTIGATING 1 day ago - at 04/17/2025 08:53PM

Starting at 20:16 UTC, we identified an issue with engaging Stripe's support teams by phone or Chat. Other support methods are not affected. We’re continuing to investigate the issue and will post updates soon.

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