Outage in Stripe

Disruption to phone and chat support channels

Resolved Major
April 17, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

Starting at 20:16 UTC, we identified an issue with engaging Stripe's support teams by phone or Chat. Other support methods are not affected. We’re continuing to investigate the issue and will post updates soon.
Components affected
Stripe core components

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/17/2025 11:47PM

Between 20:16–23:04 UTC, we experienced an issue with engaging Stripe's support teams by phone or chat. During the time of this issue, no other methods to engage Stripe support were affected. This is now resolved.

INVESTIGATING 6 months ago - at 04/17/2025 08:53PM

Starting at 20:16 UTC, we identified an issue with engaging Stripe's support teams by phone or Chat. Other support methods are not affected. We’re continuing to investigate the issue and will post updates soon.

Latest Stripe outages

Live Support Channels Unavailable - about 21 hours ago
Elevated API errors for Multiple Payment Methods - 1 day ago
Elevated Afterpay and Clearpay errors - 1 day ago
Elevated Swish errors - 3 days ago
Elevated PayPal errors - 5 days ago

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