Outage in Stripe

Live Support Channels Unavailable

Resolved Minor
October 20, 2025 - Started about 18 hours ago - Lasted about 9 hours
Official incident page

Incident Report

As a result of elevated error rates impacting our live support channels, we have disabled them. Our Email channels remain unaffected by this issue. We are actively monitoring the issue and will provide more information as it becomes available. This issue is external to Stripe.
Components affected
Stripe core components

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 10/20/2025 11:00PM

From 07:45 to 22:32 UTC, we disabled live support channels as a result of a widespread outage external to Stripe. Our Email channels remained unaffected by this issue. The issue is now resolved and all channels are operational.

MONITORING about 18 hours ago - at 10/20/2025 02:27PM

As a result of elevated error rates impacting our live support channels, we have disabled them. Our Email channels remain unaffected by this issue. We are actively monitoring the issue and will provide more information as it becomes available. This issue is external to Stripe.

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