Outage in Supabase

Some New User Signups are not allowing new users to sign in

Resolved Minor
July 04, 2024 - Started 4 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Supabase Frontend
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/04/2024 06:51PM

This incident has been resolved.

MONITORING 4 months ago - at 07/04/2024 05:20PM

We have taken steps to restore the errant signups, and all users should be able to login now as expected.

All users should also now be able to do password resets as expected.

If you are still experiencing issues, please contact support at support@supabase.com

IDENTIFIED 4 months ago - at 07/04/2024 04:46PM

We're still testing the least impactful method to get the new signups between 0900-14:30 UTC today back to a functional state. All signups outside of that period (both before and after) are unaffected.

If you signed up during those times, please hang tight. We'll be in touch with you all directly once we have the best path forward.

IDENTIFIED 4 months ago - at 07/04/2024 03:16PM

New Signups during this period will need additional action to remediate. We are working on resolution, and will reach out to all affected signups directly.

Additionally, we discovered that password reset attempts were also interrupted during this event. If you tried to reset your password before and did not get an email, please try again now. If you are still having trouble, please reach out to Supabase Support.

IDENTIFIED 4 months ago - at 07/04/2024 02:29PM

A fix has been deployed, and new user sign-ups from this point forward should function as per normal. Existing users continue to be unaffected.

We're currently investigating if further action is needed for users that signed up during the 0900-1430Z interval.

IDENTIFIED 4 months ago - at 07/04/2024 02:11PM

Existing users, who had signed up prior to ~0900Z 4th July are not affected.

IDENTIFIED 4 months ago - at 07/04/2024 01:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 months ago - at 07/04/2024 01:44PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/04/2024 01:40PM

We are currently investigating this issue.

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