Outage in Supabase

Errors in JWT structure on Supabase auth

Resolved Minor
July 12, 2024 - Started 4 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Supabase Frontend
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/12/2024 08:43PM

This incident has been resolved.

MONITORING 4 months ago - at 07/12/2024 07:08PM

The fix has now been rolled out to all regions.

If you are still experiencing issues with user logins, please open a ticket with our support here: https://supabase.help

IDENTIFIED 4 months ago - at 07/12/2024 06:50PM

EU-Central-1 has completed. Only AP-* regions still in progress.

IDENTIFIED 4 months ago - at 07/12/2024 06:13PM

The fix has rolled out to all US / SA regions, and most EU regions. EU-Central-1 and all AP-* regions are still in progress.

IDENTIFIED 4 months ago - at 07/12/2024 03:22PM

Mitigations are still being rolled out across the fleet. We will update again once these are complete.

IDENTIFIED 4 months ago - at 07/12/2024 01:15PM

We have also discovered that a small number of projects may see user login failures, for new user signups after ~0900 UTC. We are currently working on remediation steps to get these resolved as well.

IDENTIFIED 4 months ago - at 07/12/2024 12:10PM

We have identified an additional issue with new user signups to the Supabase Platform related to this incident.

New accounts created from ~11:45 UTC today may have issues logging into their Supabase account or changing their password.

We are working on a resolution to this, and will reach out to all affected signups directly

IDENTIFIED 4 months ago - at 07/12/2024 11:27AM

All affected customers have been rolled back and the release rollout has been paused.

IDENTIFIED 4 months ago - at 07/12/2024 11:11AM

We have identified errors in some Auth projects caused by a new release, engineers are working to roll back the release and fix the issue.

INVESTIGATING 4 months ago - at 07/12/2024 10:58AM

We are currently investigating this issue.

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