Outage in Superloop
Systems Outage - Exosphere Platform
Resolved Minor
December 19, 2025 - Started 2 days ago
- Lasted about 15 hours
Incident Report
Our Network Operations team are investigating a systems issue affecting our Exosphere platforms. Affected customers will be unable to to log in to the portal or will not be able to connect Internet through the portal
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Latest Updates ( sorted recent to last )
INVESTIGATING
2 days ago - at 12/19/2025 10:19AM
Our Network Operations team are investigating a systems issue affecting our Exosphere platforms. Affected customers will be unable to to log in to the portal or will not be able to connect Internet through the portal
IDENTIFIED
2 days ago - at 12/19/2025 11:10AM
We are continuing to work on a fix for this incident.
MONITORING
2 days ago - at 12/19/2025 11:12AM
We implemented a fix and are currently monitoring the result.
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