Outage in Teachable

Payout interruption

Resolved Minor
June 11, 2024 - Started 4 months ago - Lasted 3 days
Official incident page

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Outage Details

We've identified a delay in payouts for creators leveraging Teachable's Daily payouts on teachable:pay. These payouts were originally scheduled for 5pm EST, June 11, 2024. Our team is actively working to resolve this issue and deploy a fix so creators' payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll be sharing updates daily until we have resolution.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/14/2024 03:56PM

Resolved - Our team has resolved the payouts for creators leveraging Teachable's Payment Gateway. Payouts originally scheduled for June 11 2024 and June 12 2024 have been successfully transferred from Teachable to respective creator Stripe accounts as of 22:00 AM/PM ET on June, 12, 2024. Payouts scheduling will resume as expected moving forward.

MONITORING 4 months ago - at 06/12/2024 09:35PM

Payouts to Stripe Express accounts initially scheduled for June 11, 2024, will resume shortly. Additionally, payouts scheduled for today, June 12, 2024, will also resume soon. Thank you for your patience and understanding as we worked as quickly as possible to restore normal payout operations. For further information or support, please contact our Support team.

IDENTIFIED 4 months ago - at 06/11/2024 10:17PM

We've identified a delay in payouts for creators leveraging Teachable's Daily payouts on teachable:pay. These payouts were originally scheduled for 5pm EST, June 11, 2024. Our team is actively working to resolve this issue and deploy a fix so creators' payouts are delivered as quickly as possible. We understand the importance of this situation and are taking it very seriously. We'll be sharing updates daily until we have resolution.

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