Outage in Telesign

Quality degradation - United States (US) - T-MOBILE

Resolved Minor
January 30, 2025 - Started 9 months ago - Lasted about 6 hours
Official incident page

Incident Report

Issue: US Operator - T-MOBILE Quality degradation Start Time: 9:08 PM PDT - 01/29/25 End Time: TBA Summary: We currently experience quality degradation toward United States (US) - T-MOBILE due to a maintenance. SMS messages towards this operator may face delays or difficulties in delivery. Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com. SF 00945001

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/30/2025 11:58AM

Start Time: 9:08 PM PDT - 01/29/25
End Time: 3:56 PM PDT - 01/30/25

We received notification that the network issues previously reported by T-MOBILE from United States (US) have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 00945001

INVESTIGATING 9 months ago - at 01/30/2025 06:09AM

Issue: US Operator - T-MOBILE Quality degradation

Start Time: 9:08 PM PDT - 01/29/25
End Time: TBA

Summary:

We currently experience quality degradation toward United States (US) - T-MOBILE due to a maintenance.
SMS messages towards this operator may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 00945001

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