Outage in Telnyx

Mission Control Portal - Chat Provider Issues

Resolved Minor
November 05, 2024 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our live chat service provider is currently experiencing issues causing increased error rates and high latencies, leading to perceived increased agent response times. They are investigating this issue, and we thank you for your patience. For urgent concerns, our call hotline and support email are still available.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 11/05/2024 07:05AM

This incident has been resolved.

MONITORING 9 days ago - at 11/05/2024 06:11AM

A fix has been implemented by our provider and we are monitoring the results.

INVESTIGATING 9 days ago - at 11/05/2024 05:42AM

Our live chat service provider is currently experiencing issues causing increased error rates and high latencies, leading to perceived increased agent response times. They are investigating this issue, and we thank you for your patience.

For urgent concerns, our call hotline and support email are still available.

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