Outage in Torq

All Systems Operational

Resolved Minor
April 22, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a delay in publishing the activity logs for executed workflows. Additionally, there is an issue preventing events from being attached to cases. Workflows execution and case creation are not impacted in any way. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update as soon as more information becomes available. Thank you for your patience.
Components affected
Torq Administration Portal
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/22/2025 07:01PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/22/2025 06:38PM

We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational.
Our team will continue to monitor closely to ensure ongoing stability and performance.
Thank you for your patience throughout the incident.

INVESTIGATING about 2 months ago - at 04/22/2025 06:37PM

We’ve resolved the issues affecting activity log delays and event attachments. The system is now fully operational.
Our team will continue to monitor closely to ensure ongoing stability and performance.
Thank you for your patience throughout the incident.

INVESTIGATING about 2 months ago - at 04/22/2025 06:17PM

We’re pleased to report that the issue with attaching events to cases has been fully resolved and is now operating normally.
We are continuing to close the gap on the delay in publishing activity logs and are seeing steady improvements.
Our team remains focused on ensuring full recovery. We will provide further updates as needed.
Thank you for your continued patience.

INVESTIGATING about 2 months ago - at 04/22/2025 05:41PM

We’ve made significant progress in resolving the delay in publishing activity logs and are actively closing the gap. Additionally, we’ve reduced the number of failures related to attaching events to cases.
We continue to monitor the situation closely to ensure full recovery and system stability.
Thank you for your continued patience.

INVESTIGATING about 2 months ago - at 04/22/2025 04:57PM

We are currently experiencing a delay in publishing the activity logs for executed workflows. Additionally, there is an issue preventing events from being attached to cases.
Workflows execution and case creation are not impacted in any way.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We will provide an update as soon as more information becomes available.
Thank you for your patience.

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