Outage in Torq

[US] - Global Cloud Disruption Impacting Workflow Automation in AWS US-EAST-1

Resolved Major
October 20, 2025 - Started 1 day ago - Lasted about 10 hours
Official incident page

Incident Report

Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a Interactions are failing. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.
Components affected
Torq Workflows Automation

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Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 10/21/2025 02:44AM

This incident has been resolved.

MONITORING about 23 hours ago - at 10/20/2025 08:31PM

The affected services are showing improvement.

We're maintaining close monitoring while AWS continues their remediation efforts.
see: https://health.aws.amazon.com/health/status

MONITORING about 23 hours ago - at 10/20/2025 08:03PM

Although we originally observed **signs of recovery** across the affected services, we have seen intermittent impacts to interacts, some operators, and third party services that you may have integrations with.

MONITORING about 23 hours ago - at 10/20/2025 07:34PM

We are starting to observe **signs of recovery** across the affected services.

IDENTIFIED 1 day ago - at 10/20/2025 05:40PM

We're seeing improvement in Interactions and some operators.
Schedule Triggers are still not operational.

See: https://health.aws.amazon.com/health/status

IDENTIFIED 1 day ago - at 10/20/2025 04:54PM

The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope.

See: https://health.aws.amazon.com/health/status

INVESTIGATING 1 day ago - at 10/20/2025 04:53PM

Current Status:
We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run.

Root Cause:

This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope.

Observed Impact: Any workflows with a Interactions are failing.

Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.

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