Outage in Trello

Some features are experiencing degraded performance

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified an issue that may cause problems for users while adding new card covers, viewing attachment previews, or using the search function. The issue has been identified with one of our third-party partners, and we are currently working on resolving it.
Components affected
Trello .com Trello API

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/14/2023 12:57AM

From 6:49 PM UTC to 8:45 PM UTC, Trello experienced issues with image uploads that affected card covers, attachment previews, board backgrounds, and custom sticker images. Additionally, we observed degradation in our email-to-board and search features. The services are now operating as expected, and we consider this incident resolved.

MONITORING over 2 years ago - at 06/13/2023 10:33PM

AWS Services have recovered from an outage. This issue affected the Attachment previews, email-to-board features, search, and card covers, and now all Trello services are back online. For now, we'll keep monitoring from our end.

IDENTIFIED over 2 years ago - at 06/13/2023 09:07PM

We are continuing to work with our third-party partner on a fix. Attachment previews, email-to-board features, search, and card covers are intermittently affected.

IDENTIFIED over 2 years ago - at 06/13/2023 09:05PM

We have confirmed an issue with AWS services is causing the current issues. We are working with AWS to get the service restored back to normal as soon as possible.

IDENTIFIED over 2 years ago - at 06/13/2023 08:19PM

It has come to our attention that the Email-to-Board feature, along with other previously mentioned features, has been affected by a technical problem. Our team is currently collaborating with our third-party partner to identify and implement an effective solution for this matter.

IDENTIFIED over 2 years ago - at 06/13/2023 07:45PM

We have identified an issue that may cause problems for users while adding new card covers, viewing attachment previews, or using the search function. The issue has been identified with one of our third-party partners, and we are currently working on resolving it.

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