Outage in Tuff Shed

IM-355 Users being kicked out of configurator on Service Connect

Resolved Major
September 07, 2024 - Started 4 months ago - Lasted 9 days
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

We're investigating reports of users being kicked out of the configurator while trying to build a quote through Service Connect.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2024 07:59PM

This incident is resolved. Please contact IT Support if you continue to have issues.

INVESTIGATING 3 months ago - at 09/10/2024 05:52PM

Our team is continuing to work with KBMax/Epicor to resolve this as quickly as possible.

INVESTIGATING 3 months ago - at 09/09/2024 04:53PM

Our team is continuing to work with KBMax/Epicor to resolve this as quickly as possible.

INVESTIGATING 4 months ago - at 09/07/2024 08:12PM

KBMax/Epicor is continuing to investigate this issue. If you are prompted with a login screen within the configurator, try refreshing your browser and configure again.

INVESTIGATING 4 months ago - at 09/07/2024 05:33PM

We’ve identified the issue is occurring within KBMax. We’ve escalated this with their technical team as a top priority.

INVESTIGATING 4 months ago - at 09/07/2024 04:20PM

We're investigating reports of users being kicked out of the configurator while trying to build a quote through Service Connect.

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