Outage in Tuff Shed

IM-372 Delays in JDE orders syncing to Salesforce and users unable to sign into JDE

Resolved Major
November 12, 2024 - Started 4 months ago - Lasted about 3 hours
Official incident page

IsDown continuously monitors the Tuff Shed status page and multiple sources to provide up-to-date information. Check back with us for the latest Tuff Shed uptime status.

Outage Details

We're aware orders are taking longer than normal to sync between JDE and Salesforce. We're also investigating an issue with users being unable to sign into JDE.
Components affected
Tuff Shed JD Edwards
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/13/2024 12:42AM

Orders are now syncing as expected and users can successfully login to JDE. Please contact IT Support if you have further issues.

INVESTIGATING 4 months ago - at 11/12/2024 11:15PM

We’re seeing success with users being able to login to JDE successfully. Our team is continuing to investigate the delay with JDE orders syncing to Salesforce.

INVESTIGATING 4 months ago - at 11/12/2024 10:19PM

We're aware orders are taking longer than normal to sync between JDE and Salesforce. We're also investigating an issue with users being unable to sign into JDE.

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