Outage in Tuff Shed

IM-373 Syncing between Salesforce and JDE is delayed

Minor
November 13, 2024 - Started about 1 month ago
Official incident page

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Outage Details

We’re investigating an issue involving syncing issues between Salesforce and JDE. This is causing delays with JDE Orders showing in Salesforce and Scheduled Orders showing in JDE.
Components affected
Tuff Shed JD Edwards
Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 12/13/2024 05:41PM

Synchronization between JDE and Salesforce is currently occurring within expected timelines. We continue to work on a small number of orders that have not synchronized the installation date from Salesforce to JDE and are showing a 12/31/2041 promise date.
We will continue to monitor the other systems involved for performance problems.

IDENTIFIED 14 days ago - at 12/07/2024 03:00PM

We have identified a possible cause for this issue and are implementing a fix.
We have also identified that some scheduled orders in Salesforce may show a requested date of 12/31/2040 instead of the correct scheduled date. We are implementing a fix for this problem.

INVESTIGATING 17 days ago - at 12/04/2024 07:29PM

Our team is continuing to investigate this issue.

INVESTIGATING 26 days ago - at 11/25/2024 06:58PM

Our team is continuing to investigate syncing delays between Salesforce and JDE.

INVESTIGATING 29 days ago - at 11/22/2024 11:18PM

Our team is continuing to investigate syncing delays between Salesforce and JDE.

INVESTIGATING about 1 month ago - at 11/18/2024 06:36PM

Our team is continuing to investigate syncing delays between Salesforce and JDE.

INVESTIGATING about 1 month ago - at 11/13/2024 10:09PM

We’re investigating an issue involving syncing issues between Salesforce and JDE. This is causing delays with JDE Orders showing in Salesforce and Scheduled Orders showing in JDE.

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