Outage in Twilio

SMS Delivery Failures to Telefonica Network in Mexico via Subset of Shortcodes

Resolved Minor
June 29, 2024 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery failures to Telefonica network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 06/29/2024 01:52PM

We are no longer experiencing MMS/SMS delivery failures to Telefonica network in Mexico via subset of short codes. This incident has been resolved.

MONITORING 2 days ago - at 06/29/2024 11:56AM

We are observing recovery in SMS delivery delays when sending messages to Telefonica network in Mexico via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 06/29/2024 11:02AM

We are experiencing SMS delivery failures to Telefonica network in Mexico via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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