Outage in Twilio

Delay in Delivery of IoT Product Orders

Resolved Minor
July 08, 2024 - Started 3 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Since 2:27 PM UTC on July 4, 2024, we are experiencing delays in order processing for IoT products placed through the Console. Our customers might experience delays in receiving their orders. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. We will provide another update in 2 hours or sooner once more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/08/2024 03:07PM

The issue causing delays in order processing for IoT products placed through the Console has been resolved, and the service is functioning normally at this time.

MONITORING 3 months ago - at 07/08/2024 02:42PM

Our engineering team has deployed a fix to address the issue causing delays in order processing for IoT products placed through the Console. We are seeing recovery and orders are being processed as expected. We will continue to monitor.

IDENTIFIED 3 months ago - at 07/08/2024 01:44PM

The issue causing delays in order processing for IoT products placed through the Console has been identified. We are still actively working to resolve it. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 07/08/2024 12:44PM

We are experiencing delays in order processing for IoT products placed through the Console. Our customers might experience delays in receiving their orders. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. We will provide another update in 1 hour or sooner once more information becomes available.

INVESTIGATING 3 months ago - at 07/08/2024 12:03PM

Since 2:27 PM UTC on July 4, 2024, we are experiencing delays in order processing for IoT products placed through the Console. Our customers might experience delays in receiving their orders. Our engineering team is actively investigating the issue and working to resolve it as quickly as possible. We will provide another update in 2 hours or sooner once more information becomes available.

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