Outage in Twilio

SMS Delivery Delays to Digicel Network in El Salvador

Resolved Minor
October 05, 2024 - Started about 11 hours ago - Lasted about 9 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery delays to Digicel network in El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/06/2024 06:27AM

We are no longer experiencing MMS/SMS delivery delays when sending messages to Digicel network in El Salvador. This incident has been resolved.

MONITORING about 5 hours ago - at 10/06/2024 04:37AM

We are observing recovery in SMS delivery delays when sending messages to Digicel network in El Salvador. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 10/06/2024 12:48AM

We continue to experience SMS delivery delays when sending messages to Digicel network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 10/05/2024 10:48PM

We keep experiencing SMS delivery delays when sending messages to Digicel network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 10/05/2024 09:56PM

We are experiencing SMS delivery delays when sending messages to Digicel network in El Salvador. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 10/05/2024 09:50PM

Our monitoring systems have detected a potential issue with SMS delivery delays to Digicel network in El Salvador. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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