Outage in Twilio

Call Failures to Subset of Portugal Twilio's Phone Numbers

Resolved Minor
September 21, 2024 - Started 7 days ago - Lasted about 17 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with call failures to subset of Portugal Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Europe
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/22/2024 09:18AM

The issue affecting call failures to a subset of Twilio Portugal phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 7 days ago - at 09/22/2024 07:22AM

We have started seeing recovery for call failures to a subset of Twilio Portugal phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/21/2024 11:28PM

We keep observing call failures to a subset of Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/21/2024 07:28PM

We keep observing call failures to a subset of Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/21/2024 05:28PM

We keep observing call failures to a subset of Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/21/2024 04:36PM

We are observing call failures to a subset of Twilio Portugal phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/21/2024 04:26PM

Our monitoring systems have detected a potential issue with call failures to subset of Portugal Twilio's phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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