Outage in Twilio

Message Creation Using Content Templates Impacted

Resolved Minor
October 15, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Our on-call engineers have identified an issue with message creation requests using content templates encountering 5xx errors. This impacts products like Programmable Messaging, Conversations, etc. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Conversations

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/15/2024 10:29AM

This incident has been resolved.

MONITORING about 1 year ago - at 10/15/2024 09:56AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 10/15/2024 09:18AM

Our on-call engineers have identified an issue with message creation requests using content templates encountering 5xx errors. This impacts products like Programmable Messaging, Conversations, etc. Our engineering team has been alerted and is actively investigating. We will provide an update in 1 hour or as soon as more information becomes available.

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