Outage in Twilio

SMS Delivery Delays to Tigo in Colombia via Subset of Shortcodes

Resolved Minor
November 27, 2024 - Started about 8 hours ago - Lasted 30 minutes
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Tigo in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 11/27/2024 02:44PM

We have fully investigated the SMS delivery delays when sending messages to Tigo in Colombia issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

INVESTIGATING about 8 hours ago - at 11/27/2024 02:17PM

We are experiencing SMS delivery delays when sending messages to Tigo in Colombia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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