Outage in Twilio

SMS Delivery Delays to Brisanet Network in Brazil

Resolved Minor
October 21, 2025 - Started about 13 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 4 hours ago - at 10/21/2025 11:45PM

We are no longer experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. This incident has been resolved.

MONITORING about 6 hours ago - at 10/21/2025 09:45PM

We are observing recovery in SMS delivery delays when sending messages to Brisanet Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 10/21/2025 05:57PM

We are still experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 10/21/2025 04:05PM

We are still experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 10/21/2025 03:08PM

We are experiencing SMS delivery delays when sending messages to Brisanet Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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