Outage in Tyro Service for Partners

Activation & Pairing

Resolved Minor
May 03, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue which is resulting in a small subset of Tyro Pro terminals being unable to activate or commence pairing. Integrated transactions on paired terminals (Y series and Pro) are not impacted and continue to perform as normal. The team is working on a resolution and updates will be provided here when available. We apologise for any inconvenience caused.
Components affected
Tyro Service for Partners POS Integration

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/03/2024 07:33AM

The issue regarding activation and pairing is resolved. Customers should now be able to activate and/or pair their terminals.

We apologise for any inconvenience caused.

IDENTIFIED over 1 year ago - at 05/03/2024 04:32AM

We have identified an issue which is resulting in a small subset of Tyro Pro terminals being unable to activate or commence pairing.

Integrated transactions on paired terminals (Y series and Pro) are not impacted and continue to perform as normal.

The team is working on a resolution and updates will be provided here when available. We apologise for any inconvenience caused.

Latest Tyro Service for Partners outages

AWS outage - 5 days ago
Tyro Pro transaction processing - 3 months ago
Tyro's phone system - 4 months ago
Transaction reporting on Tyro Portal and EFTPOS machines - 7 months ago
Issue processing some transactions - 8 months ago

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