Outage in Tyro Service for Partners

Transaction reporting on Tyro Portal and EFTPOS machines

Resolved Minor
April 05, 2025 - Started 7 months ago - Lasted 3 days
Official incident page

Incident Report

We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.
Components affected
Tyro Service for Partners Reconciliation and Settlement Reports

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/08/2025 12:12AM

This incident has been resolved.

MONITORING 7 months ago - at 04/05/2025 12:47PM

As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.

IDENTIFIED 7 months ago - at 04/05/2025 06:34AM

We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.

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