Outage in Tyro Service for Partners
EFTPOS machine connectivity
Resolved MajorIncident Report
We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions.
As an interim solution, until service is restored, please ask your customers to try connecting to their ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
Components affected
Tyro Service for Partners EFTPOS Machine ConnectivityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/08/2026 07:32AM
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If your customer is experiencing connectivity issues with their EFTPOS terminal, please ask them to restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
INVESTIGATING
10 days ago - at 07/07/2026 09:11PM
We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions.
As an interim solution, until service is restored, please ask your customers to try connecting to their ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection.
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
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