Outage in Tyro Service for Partners
Connectivity issues
Resolved MinorIncident Report
We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps:
https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
We’re sorry for any inconvenience being experienced.
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Components affected
Tyro Service for Partners EFTPOS Machine ConnectivityNeed to monitor Tyro Service for Partners outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/11/2025 06:57AM
The earlier issue impacting some customers’ ability to process transactions has now been resolved.
We’re sorry for any inconvenience experienced.
IDENTIFIED
about 2 months ago - at 12/11/2025 01:27AM
We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps:
https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro
https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine
https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi
While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
We’re sorry for any inconvenience being experienced.
Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
Latest Tyro Service for Partners outages
Tyro Bank Account, Tyro Transaction Account payments and settlement delay - about 7 hours ago
Transaction processing - about 2 months ago
Isses with some eCommerce transactions via digital wallet - 2 months ago
AWS outage - 3 months ago
Tyro Pro transaction processing - 7 months ago
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