Connectivity issues

The earlier issue impacting some customers’ ability to process transactions has now been resolved.

We’re sorry for any inconvenience experienced.

We’re aware of an issue with a national network provider impacting some customers’ ability to process transactions. If you are experiencing any difficulty, please try rebooting your terminal or connecting to WiFi by following these steps:

https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro

https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine

https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi

While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

We’re sorry for any inconvenience being experienced.

Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.